Support policy for vB4 Forum Classic Product owners

[william]

Everyone, this is a notice to inform everyone about a change to our vBulletin 4 Classic Forum product's Support.

As part of the vBulletin 4 Forum Only package, we publicly state that technical support via our ticket system is not included (outside of the initial 1 month period after purchase of the product), and to receive ticket support you need to purchase either ticket or phone support for the product. Until now this is a policy we have not enforced, in an effort to provide additional support to customers following the release of vBulletin 4.

This is a notice that we will start enforcing the policy from 00:01 PDT (GMT -7 hours), October 1st 2010 for anyone on a vBulletin 4 Forum Classic license. Until October 1st, we will continue to honor this grace period for ticket support for vBulletin 4 Forum Classic Licenses.

If you purchased ticket support, you are welcome to contact us via our support ticket system for a pro-rated extension to your support contract.

Please note: vBulletin Suite includes unlimited ticket support for the life of the product, and subsequently Suite customers will not be affected by the enactment of this policy.